Customer Service
Rare Visit to a Chain Restaurant – Independents Will Survive!
I am not a food critic in the formal sense of the word. I don’t like chain restaurants and have made my biases clear in previous posts. You can take all the Chili’s, Fridays, Applebee’s and what is left of Bennigans, strip all the logos and color schemes away, and you have carbon copy eateries. [...]
Do We Lose Focus? Restaurant Profits Aren’t Dirty Words
Occasionally, we all lose focus of our goals. A couple of recent events have reminded me it is easy to forget that at the top of the list of goals, things to do and immediate tasks must be producing a profit. The events that spurred me to post this article were:
I recently reviewed a business [...]
Restaurant Management – Survival Mode for 2008
Want more bad news for the day? Just Google “closed restaurants”. There are list after list of closed operations from around the country. It’s sad.
The good news is, if you have made it this far, you can keep re-inventing your restaurant during this train wreck of economic conditions to make it stronger. Have we hit [...]
Restaurant Servers Need to Sell For the Long Term
Sales is part of the marketing function, although most businesses place this part of their operation on a pedestal above communication and delivery of the product. That is, most businesses except the restaurant business. For some reason, it is hard for restaurant owners to accept the fact that selling is part of the restaurateur’s job [...]
Restaurants Caught in Economic Vice
Spiraling costs and lower consumer spending are the jaws of a vice that is squeezing restaurants across the country. Notable chains are closing non-performing operations, independent restaurants are closing at a record pace and some food wholesalers are trying to survive record receivables that have put cash flow in negative numbers.
Chains have reacted by offering [...]
